Damariscotta Hardware Website Privacy Policy

PRIVACY STATEMENT

Damariscotta Hardware has created this security and privacy statement in order to document and communicate its commitment to doing business with the highest ethical standards and appropriate internal controls.

We respect your privacy.  Information you entrust to Damariscotta Hardware will be handled with the greatest care, and Damariscotta Hardware will not use information in ways to which you have not consented or is not required by law.

POLICY SCOPE

Sites Covered by this Policy – This Privacy Policy applies to all Damariscotta owned websites and domains, and our wholly owned subsidiaries.

Links to Other Sites – This site contains a number of links to other sites.  Damariscotta Hardware is not responsible for the security or privacy practices of these sites, the products or services offered by these sites, or the content appearing at these sites.  Damariscotta Hardware does not endorse any of the products or services marketed at these other sites.

WEBSITE INFORMATION GATHERING

Damariscotta Hardware recognizes the importance of keeping the information we collect about you confidential.  We always take great care to protect what you entrust to us.  Damariscotta Hardware is committed to protecting the privacy of visitors to our website.

Personal Information Gathering – We do not automatically collect personally identifiable information (PII) about our website visitors.  We may record the Internet Protocol (IP) address of the computer you are using, the browser software used, the operating systems used, and the websites from which our visitors link directly to our site.  We aggregate and use this information to determine how many visitors we have to different pages on our website, to detect and correct systems problems, and to improve the usability of our website.  This information is not connected to individual names or personal identities.

Explicit Information Gathering – You can examine our entire website without providing any information whatsoever.  Our website’s request-for-more-information form requires users to give us contact information.  This information is used to provide information to those who inquire about our products and services.  This information is also used to get in touch with customers when necessary.

Covert Information Gathering – Our site does not covertly capture information regarding the specific activities of any particular user.  We do not have any arrangements with any other sites to track or monitor user activities on the Web.  Our site does, however, produce reports that permit us to view your activity on our site in anonymous or aggregated form.  We do not use cookies, web bugs, or any other active content mechanism to capture or maintain information about users without their prior consent.  The only personal information that we capture has been specifically submitted to us through the request-for-more-information form.  We do not store any persistent information on your computer.

Cookies and Web Bugs – At this time, we do not use cookies on this site.  If this changes, this policy statement will be updated to disclose how Damariscotta Hardware uses cookies and for what purpose.

Personal Information Usage – When you disclose personal information to us that is where it stays.  The only exception involves disclosure to the government according to normal business practice, for instance for the collection of taxes, and according to the orders of a court, for example responding to a subpoena or search warrant.  We do not sell, rent, trade, lend, or otherwise transfer such personal information to affiliates, subsidiaries, sister companies, holding companies, parent companies, strategic partners, or any other organization.

CHILDREN

Precautions for Children – Damariscotta Hardware does not attempt to collect personal information from children, and we do not provide services to children.  The Damariscotta Hardware website is not directed to children under age 18, and we do not knowingly collect personal information from children under age 18.  If a child sends personal information to us, and this information can be identified as originating from a child, the information will be deleted.  We cannot always determine which information originates with a user that is a child.  We do not maintain databases about children.

EMAIL LIST PRIVACY

Opt-in Email Lists – We use email lists that we have assembled from people who have indicated they want additional information about our services.  Additionally, we use email lists that are comprised of people who have requested additional information about services similar to those Damariscotta Hardware provides. 

Personal Contacts:  Damariscotta Hardware personnel occasionally give presentations at local events, may contribute to an article or newsletter, and participate in similar types of group and individual communications.  We often receive business cards as well as requests for additional information or help with risk related issues.  When we receive requests for information or help in person, from our website from information volunteered by our website visitors, or from events from people indicating they want more information about our type of services, we will place these individuals on our contact list.

Third Party Product Distribution – We use Do It Best to distribute our rewards program.

We provide Do It Best with the names and e-mail addresses of our subscribers to facilitate distribution; we do not give them access to any other personal information.  While we take steps to protect confidentiality, privacy and security of personal information communicated to Do It Best, their activities are not subject to the exclusive control of Damariscotta Hardware and they are not subject to this privacy policy.  Please see Do It Best’s privacy policy at www.doitbest.com to learn more about how they protect personal information.

Emails List Privacy – With the above exception, Damariscotta Hardware does not sell, rent or share our email lists with any other third parties.  We do not link our email lists to any other databases.  We do not store email or individual information on our web server.  All personally identifiable information is stored on servers behind our firewall.

THIRD PARTY ADVERTISING

Third Party Ads – Certain pages of our website may contain advertisements from third parties not affiliated with Damariscotta Hardware.  These advertisements may collect your IP address if you click on the ads.  Otherwise they do not collect personal information.

WEBSITE SECURITY

Security Measures – Our site is protected with a variety of security measures such as change of control procedures, passwords, and physical access controls.  We also employ a variety of other mechanisms to ensure that data you provide is not lost, misused, or altered inappropriately.  These controls include data confidentiality policies and regular database backups.

Encryption Policy – Please be aware that the information you send to us in the information request form or in an email message will not be encrypted.  Do not send any confidential information within clear text forms or email messages.  If you want to give us confidential information, please call us at the number given at the bottom of the web page.

Storage of Personally Identifiable Information (PII) – We do not store any personally identifiable information on our web server.

Accountability – Information security personnel ensure the security of the information we process and store.

Policies and Procedures – Damariscotta Hardware has internal policies and procedures to limit access to your information to only those who have a business need to view it.

Sending Confidential Information – Website visitors must not use this site to submit confidential information to Damariscotta Hardware.  To arrange for delivery of highly sensitive information, contact Damariscotta Hardware by calling the number at the bottom of the web page to communicate any confidential information.

YOUR PERSONAL INFORMATION

Access to Personal Information – We make every effort to keep our records accurate.  We will make appropriate changes when you notify us.  If you want to view, update, or delete the information we have about you in our database, please call us at the number listed at the bottom of our web page and let us know.  We will follow procedures to verify your identity before providing this information to further protect your privacy.

Product Information – If you would like to receive information regarding our services or publications, please fill out our information request form.

Privacy Policies – If you have a question about our privacy practices, please fill out our information request form.

Email Lists – If you are currently on our email list and wish to be removed, please send an e-mail to info@damariscottahardware.com.

PRIVACY POLICY CHANGES

Policy Change Notice – We may occasionally make changes to our privacy policy to reflect changes in legal and regulatory requirements, or as necessary as we upgrade or modify our technology, applications, and service offering.  We recommend you visit our website to review our privacy policies occasionally.

CONTACT INFORMATION

Customer Information Requests and Privacy Policy Questions and Problems – With respect to this website, there are two options regarding your personal information.  If you wish to contact us about our products or services, then you need to disclose your contact information so that we can service your request.  If you wish to remove your name and related information for our contact database, we will promptly take action to comply with your request.  We are pleased to process address error correction notices and address change requests through any of the following channels:

  • Sending electronic mail to info@damariscottahardware.com
  • Sending regular mail to 423 Main St., Damariscotta, ME 04543
  • Calling 207-563-3428 or 207-582-3428 during regular business hours eastern time.
  • Faxing 207-563-2426 any time of day or night.

If you have any questions or concerns about our privacy policy or practices, including any potential disclosures of your personal information, please contact management using any of the avenues above.

REFERENCES

This policy helps address the requirements of the following regulations and standards:

OECD Fair Information Principles

FTC Online Privacy Principles – US Federal Trade Commission

COPPA – Children’s On-line Privacy Protection Act

ISO 27002:  13.1.4 Date Protection and Privacy of Personal Information

Health Care:  HIPAA Privacy – Final Rule, HITECH Act

Financial Services:  GLBA Act, Title V – Privacy

Damariscotta Hardware:
423 Main Street
Damariscotta, ME 04543
207-563-3428

Store Hours:
Monday - Saturday 7:30-5:30
Sun 8:30-4:00

Rental Center Hours:
Monday - Saturday 7:30-5:30
Sunday 8:30-4:00
24-Hr Emergency Service Hotline 207-350-7368

Holiday Hours:
Holidays: Memorial day, 4th of July
Labor day 8:30-12:30
Closed New Years Day, Easter,
Thanksgiving and Christmas